|A shop on Pavement, York, the bowed timber frame is not a camera distortion - it's really like that|
I had occasion to have half a day out in sunny and ancient York with a friend recently, well actually it was cloudy and cold, but it didn't spoil the day. The purpose of the visit was to go to the York Dungeons in Clifford Street. I booked on line and saved 30% of the costs with no queueing. There's a window of opportunity to go, so you don't have to be there on the dot. This is a guided tour along the lines of the history of York, through the eyes of a number of actors playing characters from certain periods in York describing the conditions of the time.
There was comedy as well as pathos to get the message across. The tour took us through a number of scenes, a court house, a living room in the plague time, a public house, the cell of Dick Turpin and a few others aside. In total the tour took over an hour and was good value for money. It isn't for the feint hearted, but it isn't horrific either as the name suggests. It's informative and fun - my advice by the way is to say nothing and you won't get volunteered for anything in the exhibitions - enough said!
We had tea provided by a charity in little St Crux Church Hall, built on the site of a once great church at the end of the Shambles. St Crux was not a person; the name is a corruption of "Saincte Crusses" - Holy Cross Church. Following which we had a walk around the Shambles and the open market there accessed through one of the little snickets.
We came across Whip-ma-whop-ma-gate, the shortest road in York (which measures about 30 yards-ish). What an extraordinary name but in fact it means 'What a Street!' and is the modern version of the original Whitnourwhatnourgate first seen around 1505.
Our final close up view of York was the Merchant Adverturers' Hall standing resplendent in the view from the bus stop to the Park and Ride. This medieval wooden framed guildhall was built in 1357 and given a Royal Charter in 1430 and is still used today in this largely unchanged building for its original purpose by the Company of Merchant Adventurers of York for promoting business.
|Merchant Adverturers' Hall|
They have the choice not to abuse receptionists and sometimes that abuse is vile. Swearing, threatening, physical intimidation, false allegations just to prove their power over humble receptionists who work within the confines of the rules of the surgery and the NHS. Occasionally receptions bend over backwards to help those desperately in need who approach them at short notice and of course no-one faces a life threatening situation without help being available - even if it is to be directed to the local accident and emergency. But no, because they can't have what they want immediately at the expense of others they kick off and intimidate, bully and harass until they get what they want.
Whilst I accept that the occasional receptionist can be perceived as rude or unhelpful, that is not the rule - it's rather the exception. Managers should have the courage to stand up these horrible people and strike them off their patient list, but too often, the worn out excuse that the patient is under stress is trotted out as an excuse in turn not to take action. I pity receptionists and the other patients in waiting rooms who are also under stress who have to witness this behaviour but choose to act with dignity and restraint. It's about time we challenged this arrogant, nasty, bullying attitude.